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At GLOSS VISAGE, we want you to be happy with your purchase. If you change your mind or experience an issue with your order, our Returns & Exchange Policy explains how to request a return, refund or exchange.

Your Right to Cancel

For most online purchases in the UK, you have the right to cancel your order within 14 days of receiving your goods, without needing to provide a reason, subject to applicable legal exceptions.

You then have a further 14 days to return the goods after notifying us of your decision to cancel.

Items should be returned in their original condition, with original packaging and any included accessories, where applicable.

Return Conditions

To be eligible for a return:

• The item must be unused and in its original condition.

• Products should be returned with their original packaging where possible.

• Items must not have been damaged, altered or misused.

• Proof of purchase or order details may be required.

Certain products may be excluded from the right to return for hygiene, health or safety reasons, particularly where they have been unsealed after delivery.

Refunds

Once we receive and inspect your returned item, we will process your refund in accordance with applicable UK consumer law.

Refunds will normally be made using the original payment method.

Where applicable, refunds may include the standard delivery cost originally paid. Additional costs for an upgraded delivery service may not be refundable.

If the value of the goods has been reduced because they were handled beyond what is reasonably necessary to establish their nature, characteristics and functionality, we may be entitled to make a deduction from the refund, where permitted by law.

Exchanges

If you would like to exchange an item for another product, size, colour or variant, please contact our Customer Care team before returning the item.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from what you ordered, please contact us as soon as possible at suport.glossvisage@gmail.com.

Please provide your order number and, where appropriate, photographs of the item and packaging. We will assess the issue and provide an appropriate solution in accordance with your statutory rights.

Your legal rights relating to faulty or misdescribed goods are not affected by this policy.

How to Request a Return

To request a return, please contact:

📧 Email: suport.glossvisage@gmail.com

Please include:

• Your order number

• Your name

• The item(s) you wish to return

• The reason for the return, if applicable

Our Customer Care team will provide you with the necessary return instructions.

Return Postage

Unless the item is faulty, damaged, incorrect or otherwise covered by applicable consumer law, the customer may be responsible for the cost of returning an unwanted item.

We recommend using a tracked delivery service and keeping your proof of postage until your return has been successfully processed.

Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact our Customer Care team.

📧 Email: suport.glossvisage@gmail.com

We are committed to handling every return fairly and providing a smooth and straightforward experience.

Thank you for shopping with GLOSS VISAGE.

This policy is intended as general information and does not limit any statutory consumer rights available to customers under UK law.