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TERMS & CONDITIONS

CUSTOMER CARE

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At GLOSS VISAGE, we are committed to providing excellent customer service and making your shopping experience as smooth and enjoyable as possible.

If you have a question about an order, product, delivery, return or anything else, our Customer Care team is happy to help.

How Can We Help?

Order Enquiries
Need an update on your order? Contact us and we’ll be happy to assist with your order status and delivery information.

Product Questions
If you need more information about a product before making a purchase, please get in touch. We’ll do our best to provide the information you need.

Returns & Refunds
Changed your mind? If you need to return an item or request a refund, please contact our Customer Care team and we’ll guide you through the process.

Delivery Support
If your order has been delayed, arrives damaged or you have any concerns about your delivery, please contact us as soon as possible.

Contact Us

📧 Email: support.glossvisage@gmail.com

Our Customer Care team aims to respond to all enquiries within 1–2 business days.

We appreciate your trust and look forward to helping you.

Thank you for shopping with GLOSS VISAGE.

PRIVACY & SAFETY

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At GLOSS VISAGE, we respect your privacy and are committed to keeping your personal information safe. This Privacy & Safety notice explains how we collect, use and protect your information when you visit our website or place an order with us.

Your Privacy Matters

We only collect information that is necessary to provide our services, process your orders and improve your shopping experience. This may include your name, email address, billing and delivery address, telephone number and payment-related information.

We will never sell or knowingly share your personal information with third parties for their own marketing purposes.

How We Use Your Information

Your information may be used to:

  • Process and deliver your orders

  • Provide customer support

  • Send important updates about your orders

  • Process payments securely

  • Improve our website, products and services

  • Prevent fraud and protect our customers

  • Send marketing communications where you have given your consent

Payment Security

We use secure payment processing methods designed to protect your payment information. We do not store your complete payment card details on our website.

All payment information is handled through secure payment providers using appropriate security measures.

Website Safety

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmission over the internet can be guaranteed to be completely secure. We encourage customers to use strong, unique passwords and never share their account or payment details with others.

Cookies

Our website may use cookies and similar technologies to ensure the website functions properly, remember your preferences, understand how visitors use our website and, where permitted, provide relevant marketing.

You can manage or disable cookies through your browser settings. Some website features may not function correctly if certain cookies are disabled.

Your UK Privacy Rights

If you are in the UK, you may have rights under applicable UK data protection law, including the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Request deletion of your personal information in certain circumstances

  • Object to certain uses of your information

  • Restrict certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information in a portable format

To exercise your rights or ask a privacy-related question, please contact us at:

Email: support.glossvisage@gmail.com.
Business Name: GLOSS VISAGE
We aim to respond to privacy requests within the timeframes required by applicable UK data protection legislation.

Children's Privacy

Our website is not intended to knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action.

Changes to This Notice

We may update this Privacy & Safety notice from time to time to reflect changes to our services, legal requirements or how we handle personal information. Any updates will be published on this page.

Last updated: 20/08/2026

If you have any questions about your privacy or the security of your information, please contact our Customer Care team at support.glossvisage@gmail.com.

WHOLESALE INQUIRIES

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Are you interested in purchasing our products in larger quantities? We’d love to hear from you!

At GLOSS VISAGE, we welcome wholesale enquiries from retailers, beauty professionals, online stores and other businesses looking for quality beauty and lifestyle products.

Why Partner With Us?

  • Competitive wholesale pricing

  • A wide range of products

  • Flexible order quantities

  • Reliable customer support

  • Carefully selected products

  • Opportunities for long-term business partnerships

Get in Touch

For wholesale pricing, product availability, minimum order quantities and delivery information, please contact our Wholesale Team.

📧 Email: support.glossvisage@gmail.com

Please include the following information in your enquiry:

  • Your name and company name

  • Business website or social media page

  • Products you are interested in

  • Estimated order quantity

  • Delivery location

Our team will review your enquiry and get back to you as soon as possible.

We look forward to building a successful partnership with you!

PAYMENT METHODS

PAYMENT METHODS

  • Credit / Debit Cards

  • ​PAYPAL

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